Daniela: Earn your spot (35:20)

1 - Fenix videos
Full refunds requested because the buyer
a - did not like the film will be refused. Partial refund considered if accompanied by a convincing argument.
b - bought a duplicate title will be credited after review by Fenix.
c - bought the wrong title will be determined after review by Fenix. Data contributing to decision include buyer reputation, purchase history, possibility of confusion etc.
Partial refunds due to price changes will not be considered. To remain competitive, Fenix reserves the right to change prices dynamically at will.

2-Custom videos
Refunds and credits will be determined after discussion with Fenix. Custom videos are reviewed by Fenix and compared to the script and any discussions between customer and Fenix prior to filming for accuracy and fulfillment quality. There are too many scenarios to list here but we aim to provide honest feedback in the initial communication provided with the video. We are thousands of miles from the production site, unless I am filming, so direct oversite is not possible and that is the leading cause of errors. The customer will review the video and provide their feedback. Fenix and customer will negotiate a mutually-agreed resolution.

3-Clothing
No refunds, keep as a bona fide souvenir.